Our Leadership Team

Allegro Response is a customer-centric Contact Center that has been built on strong leadership and teamwork. Allegro’s senior leaders support the company goal of providing customers with an unparalleled experience, which they achieve through their values: a passion for service, drive to exceed expectations and dedication to our clients‘ success.

Our Dedicated Agents

Allegro's culture and team are at the heart of what makes us the right choice for your contact center. Our high-quality workforce is comprised of agents who have gone through a rigorous hiring and training process and are culturally aligned to the US, ensuring that they can provide the best quality service.

Service Excellence
HIRING

Whether hiring in the US or at our support center in Hermosillo, Mexico, an Allegro candidate possesses a positive, upbeat attitude, highly qualifying professional skills, and relevant previous experience. All of our support and technical agents in Hermosillo are fully bilingual. Allegro frequently hires dedicated staff for brands and campaigns. When hiring for a specific brand or client, the hiring process begins with a clear vision of our client's particular needs for the position.

Innovation
TRAINING

Our leadership team leverages years of training and leadership in developing comprehensive programs that prepare agents and tech support for your brand. Allegro agents are trained in sales, customer service, omni-channel communication, the latest AI and software, tech support, and soft skills. Agents are taught to have a sense of urgency and to continually refine KPI's according to our client's goals. In addition to onboard training, Allegro requires ongoing employee education and believes in creating an environment that encourages continuous learning.

Integrity
CULTURE

In the Mexican culture, support center jobs are considered to be mid-level career jobs. For this reason, our agents tend to come from educated backgrounds with professional experience. Many of our agents are completely English/Spanish bi-lingual. In fact, 80% of our bilingual agents have lived for some time in the US. The average tenure of our agents is higher than many of our competitors, with an average of 2 years. We attribute this tenure to a positive work environment, advanced training options, and opportunities for career advancement within the organization.