3 Minute Rule – WHAC
3 Minute Rule:
What is it?
How does it Work?
Are you Sure?
Can You Do It?
What Is It?
Great Price – Because we are in Mexico, we offer great prices
24/7/365 – Every day, every hour, all year, we take care of your customers.
Highly Trained Agents – We put our money where our mouth is and take the time necessary to train your agents the right way so that your customers feel the difference
Omni Channel Contact Center – We communicate with your customers when they want, on the device they want, and on the platform they want.
Dedicated Agents – Our agents are exclusive to your programs and dedicated to getting you the best results, Dedicated Squared!
Bi-Lingual – All our agents are ready to communicate with your customers in English & Spanish
Near Shore
– Being only 4 hours south of Tucson, AZ. Many of our agents went to public school in the US and understand the culture and the expectations of American customers
Same Time Zone – We are on Pacific time 8 months a year and Mountain Time 4 months a year, just like Arizona.
Boutique Center – We are a small center dedicated to attention to detail
Clients as small as 4 Agents – We always are ready to give the best of service to our small clients as well as our big ones.
Tier 2 Agents – We hire and create Tier 2 agents that go above and beyond the call of duty for our client’s customers
Austin, TX,/Hermosillo, (Sonora) Mexico – Our executive Team is in Texas and our headquarters are in Austin. TX and our Management and Contact Center are 4 hours south of Tucson in Hermosillo, (Sonora) Mexico
Enterprise Technology for Small Companies – We have all the technology you need to give 1st class customer satisfaction. If you have a help desk like Zendesk or Salesforce, we easily integrate with your system. If you don’t, our platform will give you the same services.
Remote Work Force – Our agents are Trained in our offices and work from home.
